Return & Refund
Return & Refund Policy
At Ninja Cosplay, we stand behind the quality of our cloaks. If you're not completely satisfied with your purchase, we're here to help.
✅ Returns
- You may request a return within 14 days of receiving your order.
- Items must be unworn, unwashed, and in original packaging.
- We do not accept returns for items that have been used, altered, or damaged due to improper care.
🔁 Exchange Option
- Need a different size? No problem. We'll help arrange an exchange if the requested size is in stock.
- Customers are responsible for return shipping unless the product is defective or incorrect.
💸 Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- Approved returns will be refunded to your original payment method within 3–5 business days.
- Original shipping fees are non-refundable unless the item was incorrect or damaged on arrival.
📩 Need Help?
If you have questions or need assistance, contact us at:
📧 support@ninjacosplay.com
We're happy to help make things right.